New Year Reminders

Happy New Year… change the batteries in your smoke detectors and back up your database… but at Gazelle we already backed up your data… over 8,000 times last year alone.

Here is a little piece of boring but super important info about how seriously Gazelle takes data security.

Every change you make in Gazelle is instantly copied to multiple servers in separate locations. We provide you triple redundancy protection 24/7. Our servers are housed in earthquake, flood, and hurricane proof facilities each with their own power supply. If a server goes down the secondary becomes the primary and a new one is automatically brought online in a different location.

But this is not enough, every hour we take a back up of the entire database, encrypt it, and ship it to Sydney Australia and Portland Oregon. We have never needed these back ups but they are there so that your data will be protected even if a level 5 natural disaster happens to simultaneously hit all 3 of our primary server locations.

Bottom line: we take our job seriously and plan for things you never thought about so that you don’t have to think about them.

Simplify your life and focus on the things you love!

Happy New Year

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Our Mobile App Has Landed!

In 2014 we started Gazelle with a promise to the piano service industry: to address the big issues we struggle with daily. We had many people tell us why our vision “could not be done” and how “it’s too big of a project, for too small of an industry”. Yet, today with the landing of our apps on both app stores, we are humbled as we hear more and more stories about how Gazelle is literally changing your lives and businesses.

Our mission is not complete! Native apps are a huge step forward, but it’s really just the beginning of our journey.

We promise to keep working our tails off to give you an even more comprehensive solution that addresses all of your business’ needs. This year has been fun, but we can’t wait to show you what we have cooking for 2017!

Download on Apple’s App Store:
https://itunes.apple.com/us/app/gazelle-network/id1133212160

Get it on Google Play:
https://play.google.com/store/apps/details?id=com.gazellenetwork.mobile

 

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The App is Almost Here!

We are jumping up and down excited at Gazelle right now!

Our native apps for iOS and Android are ready to download as soon as they hit the app stores (Android is already live and Apple is …well… being Apple).

Get ready to be blown away because our team has been working hard to make this our best product yet!

We also owe a huge debt of gratitude to everyone in our beta group who have made this app even better by giving honest and informative feedback during the development process.

We are so excited this day has finally arrived as we work to fulfill a promise we made on day one to dedicate our careers to simplifying your life so you can truly focus on the things you love.

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Invoice Improvements

Tomorrow you’ll notice some improvements to the way invoices work in Gazelle.

These changes are based on lots of feedback we’ve received and will make Gazelle invoices easier to use. This is also a necessary first step toward another feature we have planned for the future: integration with 3rd party apps like Quickbooks.

The main change is that we removed the concept of groups. You no longer need to create groups or subgroups for invoice items. Instead, each invoice item can be associated with a piano. Behind the scenes we magically group all invoice items per piano for you.

We also made it easier to convert a condition report, in part or in whole, to an invoice.

Please take a few minutes to watch our video that introduces you to these changes. And as always, let us know if you have questions by emailing support@gazellenetwork.com.

We will be switching over to these new invoices around 6am US/Eastern, Tuesday Nov 8th, but we wanted to give you a brief introduction ahead of time so this isn’t a surprise.

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Click to watch our a short introduction to the new invoice features.

Ready for Hurricane Matthew

We’ve received some questions and concerns about our database in relation to Hurricane Matthew.  Rest assured we are hurricane-ready and even have multiple backups around the world.  It’s true that our main data center is located in Virginia and it’s possible that Matthew will reach it in some form, but we’re ready.

We are very serious when it comes to data security and backups.  So much so that we have multiple backups in different forms around the world.  It starts with us having two databases running at the same time.  Every time you click “Save” in Gazelle, your data is written to two databases in two separate physical locations.  Beyond that, we take hourly snapshots of the database and store it encrypted in three locations around the world:  Virginia US, Oregon US, and Sydney AU.

Our data center in Virginia is prepared for hurricanes and we are not expecting any storm-related outages.  But even in the worst case where our Virginia data center goes offline, we would restore the database from one of our other backups and keep running.  You can rest assured that your data is safe.

Stay dry and stay safe this weekend!

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Introducing Timelines

 

Today we rolled out a new feature we call “Timelines.”  It is a list of all the interaction you have had with each client in a sequential order.  These timelines include things like appointments, invoices, emails sent, phone calls made, condition reports, service history, etc.  It now also includes the ability to add comments on to a client’s timeline!

Client Timeline

The client timeline can be found in the bottom left corner of the client details page.  It replaces the old “history” and “emails” sections and combines them with more information to give a comprehensive view of all the interaction with the client.

Each entry has a date and time and a note about what happened at that time.  Many are color coded to you can easily see what type of entry it is.  For example, appointments are in purple, invoices are cyan, piano service history notes are blue, etc.

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Filtering

Sometimes you may want to see something specific.  In this case, you can use the filter bar to narrow down the results.  Click on an icon to display only that type of information.  To get back to the full timeline view, click on the icon again.

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Comments

Previously we had a “Last Result” text field what allowed you to add free-form text notes.  The problem is that this was not structured so it was difficult to see who added a comment, and when they added it.  This “Last Result” field has been replaced with “Comments.”

You can add comments to your timeline and they are only visible to people within your company.  Clients cannot see these notes.  They are timestamped and logged with the name of the person that made the note.  Now when you browse through the history of the client, these comments appear in context and help round out the picture of your interaction with that customer.

Piano Service History

We have always pulled service history about pianos directly from invoices, and this feature has worked very well in most cases.  However, there are some times when you may want to make a note about a service performed that wasn’t on the invoice.

Now, in the same way, you can add comments to the client timeline, you can add service history entries manually to the service history for each piano.  To do this, visit the piano details page, click “Add Entry” on the “Service History” section, and add your note.

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Join Us in Indianapolis This Week

We will be at the PTG Midwest Conference in Indianapolis this week.  We’re excited to demo our product, and give another sneak peek at the ever-improving beta of our mobile app.  We’d also love to meet any existing customers if you’re in the area.  Let us know and we’ll try and get together.

Join us at our class to get an in-depth walkthrough of how Gazelle can simplify your life and let you focus on what you love.  We will be presenting Thursday (3pm) and Friday (1:30pm) and will cover our LifeCycle reminder system, SMART Scheduling, Client Self-Scheduling, Condition Reports, our CRM, and how it all integrates together to provide you with a digital assistant to do everything that takes you away from your passion.

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