The App is Almost Here!

We are jumping up and down excited at Gazelle right now!

Our native apps for iOS and Android are ready to download as soon as they hit the app stores (Android is already live and Apple is …well… being Apple).

Get ready to be blown away because our team has been working hard to make this our best product yet!

We also owe a huge debt of gratitude to everyone in our beta group who have made this app even better by giving honest and informative feedback during the development process.

We are so excited this day has finally arrived as we work to fulfill a promise we made on day one to dedicate our careers to simplifying your life so you can truly focus on the things you love.

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Invoice Improvements

Tomorrow you’ll notice some improvements to the way invoices work in Gazelle.

These changes are based on lots of feedback we’ve received and will make Gazelle invoices easier to use. This is also a necessary first step toward another feature we have planned for the future: integration with 3rd party apps like Quickbooks.

The main change is that we removed the concept of groups. You no longer need to create groups or subgroups for invoice items. Instead, each invoice item can be associated with a piano. Behind the scenes we magically group all invoice items per piano for you.

We also made it easier to convert a condition report, in part or in whole, to an invoice.

Please take a few minutes to watch our video that introduces you to these changes. And as always, let us know if you have questions by emailing support@gazellenetwork.com.

We will be switching over to these new invoices around 6am US/Eastern, Tuesday Nov 8th, but we wanted to give you a brief introduction ahead of time so this isn’t a surprise.

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Click to watch our a short introduction to the new invoice features.

Ready for Hurricane Matthew

We’ve received some questions and concerns about our database in relation to Hurricane Matthew.  Rest assured we are hurricane-ready and even have multiple backups around the world.  It’s true that our main data center is located in Virginia and it’s possible that Matthew will reach it in some form, but we’re ready.

We are very serious when it comes to data security and backups.  So much so that we have multiple backups in different forms around the world.  It starts with us having two databases running at the same time.  Every time you click “Save” in Gazelle, your data is written to two databases in two separate physical locations.  Beyond that, we take hourly snapshots of the database and store it encrypted in three locations around the world:  Virginia US, Oregon US, and Sydney AU.

Our data center in Virginia is prepared for hurricanes and we are not expecting any storm-related outages.  But even in the worst case where our Virginia data center goes offline, we would restore the database from one of our other backups and keep running.  You can rest assured that your data is safe.

Stay dry and stay safe this weekend!

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Introducing Timelines

 

Today we rolled out a new feature we call “Timelines.”  It is a list of all the interaction you have had with each client in a sequential order.  These timelines include things like appointments, invoices, emails sent, phone calls made, condition reports, service history, etc.  It now also includes the ability to add comments on to a client’s timeline!

Client Timeline

The client timeline can be found in the bottom left corner of the client details page.  It replaces the old “history” and “emails” sections and combines them with more information to give a comprehensive view of all the interaction with the client.

Each entry has a date and time and a note about what happened at that time.  Many are color coded to you can easily see what type of entry it is.  For example, appointments are in purple, invoices are cyan, piano service history notes are blue, etc.

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Filtering

Sometimes you may want to see something specific.  In this case, you can use the filter bar to narrow down the results.  Click on an icon to display only that type of information.  To get back to the full timeline view, click on the icon again.

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Comments

Previously we had a “Last Result” text field what allowed you to add free-form text notes.  The problem is that this was not structured so it was difficult to see who added a comment, and when they added it.  This “Last Result” field has been replaced with “Comments.”

You can add comments to your timeline and they are only visible to people within your company.  Clients cannot see these notes.  They are timestamped and logged with the name of the person that made the note.  Now when you browse through the history of the client, these comments appear in context and help round out the picture of your interaction with that customer.

Piano Service History

We have always pulled service history about pianos directly from invoices, and this feature has worked very well in most cases.  However, there are some times when you may want to make a note about a service performed that wasn’t on the invoice.

Now, in the same way, you can add comments to the client timeline, you can add service history entries manually to the service history for each piano.  To do this, visit the piano details page, click “Add Entry” on the “Service History” section, and add your note.

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Join Us in Indianapolis This Week

We will be at the PTG Midwest Conference in Indianapolis this week.  We’re excited to demo our product, and give another sneak peek at the ever-improving beta of our mobile app.  We’d also love to meet any existing customers if you’re in the area.  Let us know and we’ll try and get together.

Join us at our class to get an in-depth walkthrough of how Gazelle can simplify your life and let you focus on what you love.  We will be presenting Thursday (3pm) and Friday (1:30pm) and will cover our LifeCycle reminder system, SMART Scheduling, Client Self-Scheduling, Condition Reports, our CRM, and how it all integrates together to provide you with a digital assistant to do everything that takes you away from your passion.

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Progress on Native Mobile Apps

This summer, we have been hard at work building a native mobile experience.  Our goal with this project is to simplify your life while away from your office.  We are designing this companion tool to give you exactly the information and tools you need to successfully complete your appointments and schedule future work.

As you can probably imagine, this is a very big project but we are making good strides toward bringing this app to life.  Our strategy is to develop some core functionality and deliver that to a handful of beta testers.  While collecting feedback on those features we will continue building out the rest of the app.

The core features we’re focusing on first are client management, viewing and managing appointment details, calendar, daily itinerary, and piano service management.  Once those are complete we will move on to invoicing, emails, the call center, LifeCycle management, and many other smaller details.

Our first stage is nearing completion and we hope to deliver it to our first beta customers soon.  Since our demo at the Norfolk PTG convention, we have added client and piano management and focused on a lot of boring (but necessary) behind-the-scenes work.  We’re excited about the progress we’ve made and wanted to share a few screenshots with everyone to let you know what’s coming down the pike.

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The side menu navigation in our upcoming mobile app.

 

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A glimpse of the SMART Scheduler results as part of the mobile scheduling workflow.
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Editing a client’s contact details is easy with helpers like “use current location” which finds and uses the address at your current location.

 

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The piano management screen lets you add piano details, record measurements like temperature and humidity, and track service history notes.

 

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The all new “Today” view which collects all information that needs your attention, including your itinerary for the day with Google-provided drive times.